FAQs
We care about your voice, from pre-sales communications to sales communications, from after-sales complaints to customer review feedback. EMAC continuously collects all kinds of questions from customers, no matter questions on products, about business terms, marketing, or management-related issues, helping EMAC and customers to know each other better and grow together.
With the mission of “Better Power, Better World”, and the vision of “Make China Power the World”, EMAC looking for business partners in each country, that can working both as branch company or joint venture, by utilize the rich resources here in China, and our local business partner’s network resource and local service advantages, we hope can help all manufacturers in the world to improve their design ability, manufacturing capability, management level and products quality standard.
You are highly welcome to send us any questions, and every single question might be useful for other people from all over the world.
To help all customers find answers to related questions more easily, we divided all questions into four types they are questions about products, questions about business, questions about marketing, and management questions.
We believe our continuous effort on FAQs will greatly help our customers to improve their working efficiency and lower communication costs.
Questions About Business
Questions About Management
EMAC has been in the line of engine products business for more than 12 years, in these years of cooperation with many different oversea customers, we have lots of experience in the order productsion, shipment and so on. From these experience, we have confirmed our ow... Afer more than 12 years international trading with oversea customers, we have our own standard for the after sale service. It named 123 after sale service standard. The 123 after sale service stands for 1 working day to reply the customer, 2 working days for tasks re... The orders is important for every company. But most of overseas customers are satisfied with our order procedure and service, the main reason is that we have our own order procedures which is done carefully by one term staff EMAC GROUP LTD has its own order procedure... After more than 12 years international trading with overseas customers, we have lots of experience about the after-sale service. And we have formed our company own rules and after sale service system for the different products. While for the engine spare parts, we us... The smooth operation of an order requires the cooperation of multiple departments, including the sales department, merchandising department, customer service department, after-sales department and technical department etc. A complete enterprise management system is n...
How Can EMAC Ensure That our Products are Delivered to the Required Specifications?

What are EMAC’s Standard After-Sales Service?

What is the EMAC Order Procedure?

What is the After-Sales Procedure of EMAC?

How can EMAC Ensure the Smooth Operation of Each Order?



